ONLINE SHOPPING POLICY & ORDERS

  1. Any design available online will ship out to you as rapidly as possible. Please allow up to 3 days for processing your order. Your order wll be confirmed via email to your specified address. You will receive tracking info via email once your order has shipped. Standard shipping is by FedEx Air. If you need your order quicker or have a special request, please contact us to make arrangements via email at info@totaldfc.com

  2. 1. How long can I keep items in my shopping cart?

    Because supplies are limited, we can only hold items in your shopping cart for 1 hour. If you don’t purchase within this time frame, the items will be removed from your shopping cart and made available for others to purchase. You can easily edit any designs in your shopping cart prior to proceeding to check-out.

  3. 2. What if a design is Sold Out? Is it gone forever?

    If a design appears as SOLD OUT, it means that it is not currently available, not that it will never be available again. DFC designs are 100% hand made, and we pride ourselves on production at the highest artisanal level and also on creating all dsigns in small runs to maintain quality. We encourage you to visit totaldfc.com often because popular designs usually re appear within a few days of being sold out. If you’re in love with a certain design you cannot find on the website, please contact us and let us know at info@totaldfc.com.

  4. 3. When does DFC charge my credit card?

    We charge your credit card at the time you place your order. Any changes or cancellations in your order will be processed as rapidly as we can in order to provide you fast credit back to your account.

  5. 4. How can I check on the status of my order?

    To view the status of your order:
    After checkout you will be directed to an order review page for final confirmation. After confirmation of your order, you will receive an email with a link to the same page, where you can review your order. This page also displays the shipping status of your order. When items in your order ship, we will add tracking information to this page. Should you wish to make any changes to any order that has been placed, please contact us directly at info@totaldfc.com.

  1. 5. What are your hours of operation?

    Please allow for up to 3 days for processing your order. You can also contact our Mexico City studio during normal business hours (9am thru 6pm) by telephone at (52) 55 5286-0904. If you have a question outside of these hours, please email us at info@totaldfc.com and we will get back to you as rapidly as possible!

  2. 6. Can my order be modified after it has been placed?

    Don’t worry—you can easily change your shipping address or cancel an order within two hours of placing it by emailing us directly at info@totaldfc.com or calling us directly at (52) 55 5286-0904 and we will do everything possible to accommodate changes, additions, or cancellations. Once an order has been packed, we are no longer able to modify your order without incurring an additional fee for extra packing materials and labor incurred to re-pack.

  3. 7. What are the payment options at DFC?

    DFC currently accepts payments from Visa and Mastercard. Should you wish to pay for an order with another payment method, please contact us directly at info@totaldfc.com.

  4. 8. Gift Wrapping and Custom Presentation/Message Services

    Gift wrapping and/or personalized messages can be selected for an additional charge for all DFC designs we ship out. Please contact us directly at info@totaldfc.com with any request and we can provide additional information and fees on wrapping and presentation options. Because all DFC designs are hand packed by us, most requests can be easily accommodated, although with international shipping we cannot guarantee that customs officials will not open your shipment and disturb packaging to check its contents.

  5. 9. Does DFC charge sales tax?

    Sales tax is not added to any prices you see on our website, although your country may impose duties and other customs fees to the delivery of your shipment that we unfortunately cannot control or even anticipate, especially in countries such as Canada. These are your responsibility to incur and cover should you wish to accept receipt of your order. We do not provide refunds or returns on any designs that incur additional customs duties or fees that are not accepted by the buyer upon receipt.